The tool that's already where you work.

Three things to know before you open it

1. Read the label.

Copilot Chat (often labeled Basic) uses the public web and files you attach. Microsoft 365 Copilot (often labeled Premium) can also use work data you already have permission to see, and it is usually the license that unlocks Copilot inside Word, Excel, PowerPoint, Outlook, and Teams. Consumer Microsoft Copilot is a personal product. It is not a MillerKnoll work tool. If a colleague’s Copilot “knows the project” and yours does not, they may have a different license, not a better prompt. Course: Which Copilot, which ground.

2. Work Copilot is safer than a public chatbot. It can still overshare.

Work Copilot runs in MillerKnoll’s Microsoft 365 tenant. Conversations stay inside our tenant and are not used to train public models. Colleagues cannot see your chats. If you can open a file, licensed Copilot can use it when Work IQ is on. Before you send a draft, ask whether you would forward those sources to this audience.

3. Low-stakes practice in the apps you already use.

If you are new to AI, Copilot is the right first tool, Outlook, Teams, and Word, with room to review before you send. If the in-app button is missing, stay in Chat and attach the file.

What Copilot is great at

Drafting

Context + format → strong first draft. You still edit and decide; the blank page problem goes away.

Summarizing

Long threads, documents, transcripts, what matters, quickly.

Rewriting

Shorter, clearer, more direct, a useful second opinion on your own writing.

Brainstorming

Five angles on a problem; you might use one, and that one was worth it.

Synthesizing across your work

Copilot can connect across work you already have permission to see, not just a single chat window. Copilot Chat cannot invent that access. Attach the file, or read the label first.

What it’s not great at

Real-time information

No live internet. Paste current context in when freshness matters.

Deep judgment calls

Structure a decision, do not outsource it. Use Copilot as a thinking partner, not an authority.

Knowing when it’s wrong

Confident guesses happen. Read the output before you use it, every time. That is a workflow step, not a disclaimer.

Replacing your context

It does not know your client history, politics, or intent. You bring that.

Ask it to push back

Write a plan or recommendation. Ask what you are missing or how this could go wrong.

Here's a plan I'm considering: [describe it]. What am I probably underestimating? What would someone who disagreed say?

Building a reusable agent is a different job. Open Agent Building when you are ready to declare, test, and share one.

Official guidance: AI at MillerKnoll.

Review before you send, especially when the output sounds confident.

MillerKnoll AI · 2026