Workshop planning
One place for intake through post-session. Bookmark this URL; it is not linked in site nav.
Session runbook
AI Team Visit & Workshop, one person, every time, no reinvention. Work through this in order. By the time you walk in, nothing should be unresolved.
Time accounting
| Stage | Time |
|---|---|
| Intake | 15 min |
| Survey send | 15 min |
| Use case distillation | 30–45 min |
| SharePoint setup | 20 min |
| Session prep | 20 min |
| Post-session | 20 min |
| Total | ~2 hours |
If it feels like more than 2 hours, something isn't systematized yet. Add it to this runbook.
Stage 1: Intake
Do this the moment a session is requested.
Stage 2: Pre-Event Survey
Send the survey using the email template below. Logistics checklist:
Subject: Five minutes before we meet, and one thing to do before you arrive
Before our session, I have eight questions for you. Your answers directly shape what we cover, and more importantly, they drive the second half of our time together, where we actually build AI agents around your real work. The more specific you are, the more useful that build session will be. Please complete this survey by [DATE]: https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form One more thing: the agent-building portion of our session runs in Microsoft Copilot. If you don't already have a license, request one here, you'll have access within 24 hours: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 We'll also walk through what Copilot can do when we're together. Questions? Reach out at AI@millerknoll.com. Harvey
The stage that makes or breaks the session
Stage 3: Use case distillation
This is the highest-leverage prep work in the runbook.
Stage 5: Session prep
Stage 6: Post-session
The survey
AI Training & Enablement Intake, your answers directly shape what we cover. About five minutes.
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1. What kind of work do you handle day to day? One or two sentences is plenty. Not your job title, what you actually spend your time doing.
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2. Which tasks feel heavier or more time-consuming than they should be? The more specific, the better.
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3. What's one small, tedious task you'd hand off today if you could? Not a big process. The little thing.
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4. If you could build an agent that could help you with anything at work, what would you build? Don't worry about whether it's technically possible.
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5. Is there anything in your work where you often feel like you're starting from a blank page?
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6. How often do you use AI for help right now?
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7. What stops you from using AI more?
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8. What's one thing you hope you can actually do after this session? Be specific if you can.
Prep emails
Copy these into Outlook before each session. Set preWorkshopSurveyUrl in workshop
frontmatter when you have a Form link.
agent-builder-pilot workshop
Before the workshop (facilitator)
Copy these into Outlook before the session. Set preWorkshopSurveyUrl in workshop frontmatter
when you have a Form link.
Email to participants
Subject: Pre-work for agent-builder-pilot workshop, Tuesday, December 15, 2026
Hi team, You are registered for agent-builder-pilot workshop on Tuesday, December 15, 2026. Before we meet, please complete this short pre-workshop survey (about 5 minutes): https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form The survey helps us prepare the room and confirm a few logistics. Copilot access Please confirm whether you already have a Microsoft 365 Copilot license assigned to your account. - If yes: you are set for hands-on exercises. - If no: request a license here before the session so you can participate in build activities: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 Workshop page (save for the session): https://millerknollai.com/workshops/agent-builder-pilot/ Thanks, Harvey Schaefer MillerKnoll AI
Email to leader
Subject: Agent ideas needed for agent-builder-pilot workshop, Tuesday, December 15, 2026
Hi [Leader name], I am facilitating an Agent Builder workshop for [Audience] on Tuesday, December 15, 2026. To make the session practical, I need your help gathering build candidates from the team. Please send me 3–5 ideas for Copilot agents the group would actually use. Each idea should: - Solve a real problem someone on the team faces today (not a generic "AI strategy" concept) - Be scoped so a cross-functional team can build and test a first version in about 60 minutes during the workshop - Still have enough substance to matter (clear inputs, expected output, and what "good" looks like) - Note any documents or examples we should ground the agent in (templates, past deliverables, policies) Reply with a short paragraph per idea, or bullet list. I will use these to shape breakout assignments and prompt packs on the workshop page: https://millerknollai.com/workshops/agent-builder-pilot/ Participants will also receive a separate email with a pre-workshop survey and Copilot license check. Thanks, Harvey Schaefer
dealer-agent-builder-jan workshop
Before the workshop (facilitator)
Copy these into Outlook before the session. Set preWorkshopSurveyUrl in workshop frontmatter
when you have a Form link.
Email to participants
Subject: Pre-work for dealer-agent-builder-jan workshop, Tuesday, December 15, 2026
Hi team, You are registered for dealer-agent-builder-jan workshop on Tuesday, December 15, 2026. Before we meet, please complete this short pre-workshop survey (about 5 minutes): https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form The survey helps us prepare the room and confirm a few logistics. Copilot access Please confirm whether you already have a Microsoft 365 Copilot license assigned to your account. - If yes: you are set for hands-on exercises. - If no: request a license here before the session so you can participate in build activities: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 Workshop page (save for the session): https://millerknollai.com/workshops/dealer-agent-builder-jan/ Thanks, Harvey Schaefer MillerKnoll AI
Email to leader
Subject: Agent ideas needed for dealer-agent-builder-jan workshop, Tuesday, December 15, 2026
Hi [Leader name], I am facilitating an Agent Builder workshop for [Audience] on Tuesday, December 15, 2026. To make the session practical, I need your help gathering build candidates from the team. Please send me 3–5 ideas for Copilot agents the group would actually use. Each idea should: - Solve a real problem someone on the team faces today (not a generic "AI strategy" concept) - Be scoped so a cross-functional team can build and test a first version in about 60 minutes during the workshop - Still have enough substance to matter (clear inputs, expected output, and what "good" looks like) - Note any documents or examples we should ground the agent in (templates, past deliverables, policies) Reply with a short paragraph per idea, or bullet list. I will use these to shape breakout assignments and prompt packs on the workshop page: https://millerknollai.com/workshops/dealer-agent-builder-jan/ Participants will also receive a separate email with a pre-workshop survey and Copilot license check. Thanks, Harvey Schaefer
[Example] Agent Builder workshop scaffold
Before the workshop (facilitator)
Copy these into Outlook before the session. Set preWorkshopSurveyUrl in workshop frontmatter
when you have a Form link.
Email to participants
Subject: Pre-work for [Example] Agent Builder workshop scaffold, Tuesday, December 15, 2026
Hi team, You are registered for [Example] Agent Builder workshop scaffold on Tuesday, December 15, 2026. Before we meet, please complete this short pre-workshop survey (about 5 minutes): https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form The survey helps us prepare the room and confirm a few logistics. Copilot access Please confirm whether you already have a Microsoft 365 Copilot license assigned to your account. - If yes: you are set for hands-on exercises. - If no: request a license here before the session so you can participate in build activities: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 Workshop page (save for the session): https://millerknollai.com/workshops/scaffold-example/ Thanks, Harvey Schaefer MillerKnoll AI
Email to leader
Subject: Agent ideas needed for [Example] Agent Builder workshop scaffold, Tuesday, December 15, 2026
Hi [Leader name], I am facilitating an Agent Builder workshop for [Audience] on Tuesday, December 15, 2026. To make the session practical, I need your help gathering build candidates from the team. Please send me 3–5 ideas for Copilot agents the group would actually use. Each idea should: - Solve a real problem someone on the team faces today (not a generic "AI strategy" concept) - Be scoped so a cross-functional team can build and test a first version in about 60 minutes during the workshop - Still have enough substance to matter (clear inputs, expected output, and what "good" looks like) - Note any documents or examples we should ground the agent in (templates, past deliverables, policies) Reply with a short paragraph per idea, or bullet list. I will use these to shape breakout assignments and prompt packs on the workshop page: https://millerknollai.com/workshops/scaffold-example/ Participants will also receive a separate email with a pre-workshop survey and Copilot license check. Thanks, Harvey Schaefer
[Workshop title]
Before the workshop (facilitator)
Copy these into Outlook before the session. Set preWorkshopSurveyUrl in workshop frontmatter
when you have a Form link.
Email to participants
Subject: Pre-work for [Workshop title], Tuesday, December 1, 2026
Hi team, You are registered for [Workshop title] on Tuesday, December 1, 2026. Before we meet, please complete this short pre-workshop survey (about 5 minutes): https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form The survey helps us prepare the room and confirm a few logistics. Copilot access Please confirm whether you already have a Microsoft 365 Copilot license assigned to your account. - If yes: you are set for hands-on exercises. - If no: request a license here before the session so you can participate in build activities: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 Workshop page (save for the session): https://millerknollai.com/workshops/[kebab-slug]/ Thanks, Harvey Schaefer MillerKnoll AI
Email to leader
Subject: Agent ideas needed for [Workshop title], Tuesday, December 1, 2026
Hi [Business leader name], I am facilitating an Agent Builder workshop for [Team or program name] on Tuesday, December 1, 2026. To make the session practical, I need your help gathering build candidates from the team. Please send me 3–5 ideas for Copilot agents the group would actually use. Each idea should: - Solve a real problem someone on the team faces today (not a generic "AI strategy" concept) - Be scoped so a cross-functional team can build and test a first version in about 60 minutes during the workshop - Still have enough substance to matter (clear inputs, expected output, and what "good" looks like) - Note any documents or examples we should ground the agent in (templates, past deliverables, policies) Reply with a short paragraph per idea, or bullet list. I will use these to shape breakout assignments and prompt packs on the workshop page: https://millerknollai.com/workshops/[kebab-slug]/ Participants will also receive a separate email with a pre-workshop survey and Copilot license check. Thanks, Harvey Schaefer
International Sales Enablement — AI & Agents Workshop
Before the workshop (facilitator)
Copy these into Outlook before the session. Set preWorkshopSurveyUrl in workshop frontmatter
when you have a Form link.
Email to participants
Subject: Pre-work for International Sales Enablement — AI & Agents Workshop, Tuesday, June 30, 2026
Hi team, You are registered for International Sales Enablement — AI & Agents Workshop on Tuesday, June 30, 2026. Before we meet, please complete this short pre-workshop survey (about 5 minutes): https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form The survey helps us prepare the room and confirm a few logistics. Copilot access Please confirm whether you already have a Microsoft 365 Copilot license assigned to your account. - If yes: you are set for hands-on exercises. - If no: request a license here before the session so you can participate in build activities: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 Workshop page (save for the session): https://millerknollai.com/workshops/international-sales-enablement-jun/ Thanks, Harvey Schaefer MillerKnoll AI
Email to leader
Subject: Agent ideas needed for International Sales Enablement — AI & Agents Workshop, Tuesday, June 30, 2026
Hi [Leader name], I am facilitating an Agent Builder workshop for International Sales Enablement on Tuesday, June 30, 2026. To make the session practical, I need your help gathering build candidates from the team. Please send me 3–5 ideas for Copilot agents the group would actually use. Each idea should: - Solve a real problem someone on the team faces today (not a generic "AI strategy" concept) - Be scoped so a cross-functional team can build and test a first version in about 60 minutes during the workshop - Still have enough substance to matter (clear inputs, expected output, and what "good" looks like) - Note any documents or examples we should ground the agent in (templates, past deliverables, policies) Reply with a short paragraph per idea, or bullet list. I will use these to shape breakout assignments and prompt packs on the workshop page: https://millerknollai.com/workshops/international-sales-enablement-jun/ Participants will also receive a separate email with a pre-workshop survey and Copilot license check. Thanks, Harvey Schaefer
Portal Mill Operations — AI Workshop
Before the workshop (facilitator)
Copy these into Outlook before the session. Set preWorkshopSurveyUrl in workshop frontmatter
when you have a Form link.
Email to participants
Subject: Pre-work for Portal Mill Operations — AI Workshop, Monday, June 29, 2026
Hi team, You are registered for Portal Mill Operations — AI Workshop on Monday, June 29, 2026. Before we meet, please complete this short pre-workshop survey (about 5 minutes): https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form The survey helps us prepare the room and confirm a few logistics. Copilot access Please confirm whether you already have a Microsoft 365 Copilot license assigned to your account. - If yes: you are set for hands-on exercises. - If no: request a license here before the session so you can participate in build activities: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 Workshop page (save for the session): https://millerknollai.com/workshops/portal-mill-ops-jun/ Thanks, Harvey Schaefer MillerKnoll AI
Email to leader
Subject: Agent ideas needed for Portal Mill Operations — AI Workshop, Monday, June 29, 2026
Hi Graham Dean, I am facilitating an Agent Builder workshop for International Operations (Portal Mill) on Monday, June 29, 2026. To make the session practical, I need your help gathering build candidates from the team. Please send me 3–5 ideas for Copilot agents the group would actually use. Each idea should: - Solve a real problem someone on the team faces today (not a generic "AI strategy" concept) - Be scoped so a cross-functional team can build and test a first version in about 60 minutes during the workshop - Still have enough substance to matter (clear inputs, expected output, and what "good" looks like) - Note any documents or examples we should ground the agent in (templates, past deliverables, policies) Reply with a short paragraph per idea, or bullet list. I will use these to shape breakout assignments and prompt packs on the workshop page: https://millerknollai.com/workshops/portal-mill-ops-jun/ Participants will also receive a separate email with a pre-workshop survey and Copilot license check. Thanks, Harvey Schaefer
CBS — AI Workshop
Before the workshop (facilitator)
Copy these into Outlook before the session. Set preWorkshopSurveyUrl in workshop frontmatter
when you have a Form link.
Email to participants
Subject: Pre-work for CBS — AI Workshop, Friday, June 26, 2026
Hi team, You are registered for CBS — AI Workshop on Friday, June 26, 2026. Before we meet, please complete this short pre-workshop survey (about 5 minutes): https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form The survey helps us prepare the room and confirm a few logistics. Copilot access Please confirm whether you already have a Microsoft 365 Copilot license assigned to your account. - If yes: you are set for hands-on exercises. - If no: request a license here before the session so you can participate in build activities: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 Workshop page (save for the session): https://millerknollai.com/workshops/cbs-jun/ Thanks, Harvey Schaefer and John MillerKnoll AI
Email to leader
Subject: Agent ideas needed for CBS — AI Workshop, Friday, June 26, 2026
Hi [Leader name], I am facilitating an Agent Builder workshop for CBS on Friday, June 26, 2026. To make the session practical, I need your help gathering build candidates from the team. Please send me 3–5 ideas for Copilot agents the group would actually use. Each idea should: - Solve a real problem someone on the team faces today (not a generic "AI strategy" concept) - Be scoped so a cross-functional team can build and test a first version in about 60 minutes during the workshop - Still have enough substance to matter (clear inputs, expected output, and what "good" looks like) - Note any documents or examples we should ground the agent in (templates, past deliverables, policies) Reply with a short paragraph per idea, or bullet list. I will use these to shape breakout assignments and prompt packs on the workshop page: https://millerknollai.com/workshops/cbs-jun/ Participants will also receive a separate email with a pre-workshop survey and Copilot license check. Thanks, Harvey Schaefer and John
European Sales Leadership — Copilot Workshop
Before the workshop (facilitator)
Copy these into Outlook before the session. Set preWorkshopSurveyUrl in workshop frontmatter
when you have a Form link.
Email to participants
Subject: Pre-work for European Sales Leadership — Copilot Workshop, Wednesday, June 24, 2026
Hi team, You are registered for European Sales Leadership — Copilot Workshop on Wednesday, June 24, 2026. Before we meet, please complete this short pre-workshop survey (about 5 minutes): https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form The survey helps us prepare the room and confirm a few logistics. Copilot access Please confirm whether you already have a Microsoft 365 Copilot license assigned to your account. - If yes: you are set for hands-on exercises. - If no: request a license here before the session so you can participate in build activities: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 Workshop page (save for the session): https://millerknollai.com/workshops/european-sales-leadership-jun/ Thanks, Harvey Schaefer MillerKnoll AI
Email to leader
Subject: Agent ideas needed for European Sales Leadership — Copilot Workshop, Wednesday, June 24, 2026
Hi [Leader name], I am facilitating an Agent Builder workshop for European Sales Leadership on Wednesday, June 24, 2026. To make the session practical, I need your help gathering build candidates from the team. Please send me 3–5 ideas for Copilot agents the group would actually use. Each idea should: - Solve a real problem someone on the team faces today (not a generic "AI strategy" concept) - Be scoped so a cross-functional team can build and test a first version in about 60 minutes during the workshop - Still have enough substance to matter (clear inputs, expected output, and what "good" looks like) - Note any documents or examples we should ground the agent in (templates, past deliverables, policies) Reply with a short paragraph per idea, or bullet list. I will use these to shape breakout assignments and prompt packs on the workshop page: https://millerknollai.com/workshops/european-sales-leadership-jun/ Participants will also receive a separate email with a pre-workshop survey and Copilot license check. Thanks, Harvey Schaefer
Lifestyle Agent Builder workshop
Before the workshop (facilitator)
Copy these into Outlook before the session. Set preWorkshopSurveyUrl in workshop frontmatter
when you have a Form link.
Email to participants
Subject: Pre-work for Lifestyle Agent Builder workshop, Thursday, April 30, 2026
Hi team, You are registered for Lifestyle Agent Builder workshop on Thursday, April 30, 2026. Before we meet, please complete this short pre-workshop survey (about 5 minutes): https://airtable.com/appXlrxutdZZ9wmg0/pagn8MpMZ6TbScSNn/form The survey helps us prepare the room and confirm a few logistics. Copilot access Please confirm whether you already have a Microsoft 365 Copilot license assigned to your account. - If yes: you are set for hands-on exercises. - If no: request a license here before the session so you can participate in build activities: https://hermanmiller.atlassian.net/servicedesk/customer/portal/150/group/316/create/3627 Workshop page (save for the session): https://millerknollai.com/workshops/lifestyle-pd/ Thanks, Harvey Schaefer MillerKnoll AI
Email to leader
Subject: Agent ideas needed for Lifestyle Agent Builder workshop, Thursday, April 30, 2026
Hi [Leader name], I am facilitating an Agent Builder workshop for Lifestyle Product Development on Thursday, April 30, 2026. To make the session practical, I need your help gathering build candidates from the team. Please send me 3–5 ideas for Copilot agents the group would actually use. Each idea should: - Solve a real problem someone on the team faces today (not a generic "AI strategy" concept) - Be scoped so a cross-functional team can build and test a first version in about 60 minutes during the workshop - Still have enough substance to matter (clear inputs, expected output, and what "good" looks like) - Note any documents or examples we should ground the agent in (templates, past deliverables, policies) Reply with a short paragraph per idea, or bullet list. I will use these to shape breakout assignments and prompt packs on the workshop page: https://millerknollai.com/workshops/lifestyle-pd/ Participants will also receive a separate email with a pre-workshop survey and Copilot license check. Thanks, Harvey Schaefer