What is AI at MillerKnoll? · Getting Started

Here is how we actually think about it.

Value is Capability times Readiness, your own number. A ten in capability is worth almost nothing against a two in readiness. The tool is half the equation. You are the other half.

Use it where you want to use it. We are not assigning AI to your job. We show you what it can do, and you decide where it earns a place in your work.

Our role is to open the door, not to walk you through it. We present the capability. You find the room it belongs in.

How you get value from AI is yours. It will look different for you than for the person beside you, and that is not a problem to solve. A specifier, an assistant, a manufacturing lead, and a designer will each find a different use, and every one of them is right.

Share what you learn and that number multiplies. Tell three peers and your value lands three times. Learning spreads fast when it is shared, and stalls when it is hoarded.

Reflect

Your value is Capability × Readiness, a number that belongs to you. Tell people what works, and that number multiplies. Learning spreads fast.

Your number

Technical capability What the tools can do, roughly similar for all of us5 Your readiness Curiosity, context, judgment, the half you control5

Your value = 5 × 5 = 25

When you share what you learn

People you will tell 3

25 × 3 people = 75

They do not start from zero. They start from your experiment. Each person you tell is another multiplier , that is why sharing is not optional fluff; it is how learning moves through MillerKnoll fast.

Check yourself

In the way MillerKnoll frames it, what makes AI actually valuable in your work?

Before you go

Name one peer or team who should hear what you learn here. You are going to tell them something by the end of this course.

Name one peer or team

Did you run this in Copilot? Mark complete when you have tried it.

Next lesson: What AI is, what it isn't, and where you fit →